policies

I take all bookings for clinic based treatments through my booking app, Fresha. 

card details will be taken at point of booking, to cover for no-show or late cancellation (see cancellation policy) but no payment will be taken until after your appointment.

an online consultation form should be completed on Fresha prior to your appointment, otherwise, time will be allocated to filling out a physical, in-person form prior to treatment.

I require 24 hours notice for cancellation of any appointment, this enables me to offer the time slot to another client. I understand things can pop up so if you need to re-schedule please contact me directly or edit your appointment on my booking app, fresha.

• if you do not show up, you will be charged 100% of the price for your appointment.
• if you cancel within 24 hours of your appointment, you will be charged 50% of the price for your appointment.

massage therapy is a close contact treatment by nature and as such I treat the health and wellbeing of myself and my clients very seriously. 

• if I happed to be unwell I will cancel your appointment giving you as much notice as possible.
• if you are unwell or displaying symptoms of a cold, virus, or infection please make sure to cancel your appointment to eliminate any possibility of passing something onto myself or any clients within my clinic. 
• if you have any localised skin infections which may affect treatment please do let me know during consultation and the area will be omitted from treatment.

my availability may vary slightly from week to week so it's always best to check on fresha to see what day's i'm working in central glasgow and what days i'll be in my east end clinic. click on the booking link and once you've selected a location, the dates/times i'm free should display clearly.

select the treatment type you feel most suits you. this will be adapted based on our in-person consultation just prior to your massage

turning up promptly at the time of your appointment is always preferred as I may have limited space either side of your session.

loose fitting, comfortable clothes if possible.

whatever feels most comfortable for you. I will only expose areas when working on them and fully cover/drape the rest of your body with towels and blankets throughout your treatment. I do ask for lower underwear to be kept on throughout all treatments. 

no. for me, massage should never be painful. I want to be working in partnership with you and your nervous system and that takes trust and a relaxed state. some deep tissue treatments may challenge the tissue but I will always be working at a pressure within your level of tolerence.

no payment will be taken until after your treatment at which point you can decide to pay by card of cash, whatever works best for you.

whatever you feel you need on the day of your treatment. I am happy to be led by you and either chat away or have a lovely, calm and serene session. there may, however, be times when I suggest that quiet may be beneficial for treatment.

this is completely normal and there is no need to apologise for anything (not shaving legs, excema, acne, wet hair or having your bad underwear on), believe me, i've most likely seen worse and these are all the things that make us human beings so don't worry about it.

if you do, however, want any area omitted from treatment please be sure to alert me to this at the beginning of your session. 

absolutely. I want you to get the most out of your treatment and that includes finding the right pressure for you. I will check in throughout your session but am always happy to get some feedback.

yes. 100%. if your body needs to take the time out and get some sleep then i'm happy to create an environment to encourage this. if you happen to fall asleep during your session I look as this as a compliment that you're relaxed enough to catch some z's!

as much as I would like to answer no to this. unfortunately, yes, there are some conditions which require caution and if unsure or concerned it is always best to get consent from your GP prior to booking.

as a general rule, if your body is under a lot of pressure from healing or going throught treatment then a deep pressured massage may not be the one for you. 

for a more comprehensive list, follow this link.